Date of last revision: October 2024
The Department of Justice and Community Safety (‘DJCS’) (‘department’, ‘we’, ‘us’ or ‘our’) values and is committed to protecting your privacy. We handle your personal information and health information in accordance with applicable legislation, including the:
This Privacy Statement applies to information collected by DJCS through the Victorian Quarantine Fee Portal website (‘Portal’ or ‘website’) and by contact with the Quarantine Fee Invoicing team customer support services.
To find out how we handle personal information more generally, please refer to the Department of Justice and Community Safety's Information Privacy Policy (Information Privacy Policy).
DJCS may update this Privacy Statement from time to time. Any changes to this Privacy Statement will be published on this page.
The information we collect through the Portal may include (without limitation):
When you visit this website, there are 2 ways that we may collect information from you:
1. Requests to provide personal information
We may collect personal information that you choose to give us, or which may be required to access our services or in accordance with legislative requirements. This includes information collected via online forms and tools for uploading documentation in support of a fee waiver application or payment plan application.
In most circumstances, you will know if we are collecting personal information from you because you will be asked to provide it. For example, if you submit a form to contact us through this website, we will ask you to provide your name and email address.
The information you provide by completing a form on this website is stored securely in the department’s record management system or another appropriate database.
2. Automatic collection by our third-party software vendors
Some personal information is automatically collected in our web server log files when you visit this portal, such as times and dates of logging in.
Collection of personal information about other persons
At or before the time that you provide to, or make available on, the Portal or otherwise provide to the Quarantine Fee Invoicing Team any personal information about any other person, DJCS relies upon you to take reasonable steps to ensure that the person is aware:
You are not required to make a person aware of the above matters where doing so would pose a serious threat to the life or health of any person
We will not use or disclose any personal information or health information that we collect through this website unless the use or disclosure is:
Subject to the requirements of the PDP Act and the Health Records Act, DJCS may need to disclose personal information and health information which it collects through or in connection with the Portal to:
Under the PDP Act and Health Records Act, we have a responsibility to protect your personal information and health information.
We take reasonable steps to make sure that your personal information and health information is protected from misuse, loss, and unauthorised access, modification, or disclosure. Access to systems, applications, and the information that we collect is limited to authorised staff only.
When accessing the Portal or otherwise contacting the Quarantine Fee Support Team you should be aware that there are risks in transmitting information across the Internet. While DJCS strives to protect such information, it cannot ensure or warrant the security of any information transmitted over the Internet and you do so at your own risk. If you are concerned about providing sensitive information to DJCS over the Internet, you might prefer to contact the department (see the ‘Contact Us’ section below).
DJCS uses SSL encryption where necessary to protect personal information which is provided to its Portal for payment and other online transactions requiring such protection.
DJCS uses third-party software which collects information about your interaction with the Portal.
When you visit this website, your web browser automatically sends certain information to the managed server. These tools are used to help make the site better.
The abovementioned web analytics software analyses, measures, and reports on data about website traffic, visits and speed. This information may help the department understand general user trends at an aggregate level, improve this website, content, and user experience, and diagnose the causes of technical issues. This information is not used by the department to identify you or match your identity with any of your personal information. The department may also use this information for security audits to protect against threats from hackers or other security purposes.
Apart from the third-party providers described in this Privacy Statement, the department does not disclose your site visit data to any other third parties without your consent, unless it is required or authorised to do so by law. In the event of an investigation into suspected unlawful or improper activity, a law enforcement or government agency may use its legal authority to inspect the department's web server's records (e.g. in relation to hacking or abusive messages).
The following non-personal information may be automatically recorded by the web server for statistical and system administration purposes:
To the extent that any clickstream data could make you identifiable, the department will not attempt to identify you from such clickstream data unless necessary for the investigation of unlawful activity or otherwise permitted under the Privacy and Data Protection Act 2014 (Vic).
The department's Portal and online services accessible through the Portal may use cookies from time to time. Cookies are small data files that a webspace or web service places on a user's hard drive to record aspects of that user's experience of the webspace or web service respectively. Cookies are not used to identify you or record any of your personal information.
The default settings of your browser may allow some or all cookies, but you can take steps to erase cookies from your hard-drive, block all cookies or receive a warning before a cookie is stored on your hard-drive.
If you choose to disable cookies, the Portal may not function fully and your ability to browse, read, and/or download information contained on the department's website, or fill out online forms, may be impaired. However, you may still access our services by contacting us via the details in our ‘Contact Us’ section below.
The department may use web beacons to record usage statistics for its webspaces. Web beacons are not used by the department to identify you or record any of your personal information.
The information that is disclosed to some of the department's third-party providers may travel outside of Victoria. Wherever your personal information travels, your privacy protections will travel with it.
The department considers that the third-party vendors it discloses your information to are subject to privacy laws that are substantially similar to Victoria's Information Privacy Principles. All third-party software vendors the department uses on this website comply with either the Privacy and Data Protection Act 2014 (Vic), the General Data Protection Regulation (GDPR), or both.
You may request access to, or correction of, documents that contain your personal information or health information which are in our possession. For information on how to make a request for access or correction, please contact the Quarantine Fee Support team via the details below.
In some cases, requests for access or correction will be handled in accordance with the Freedom of Information Act 1982 (Vic) (FOI Act).
You may contact the Quarantine Fee Support team via email to enquiries@cqvpayments.coronavirus.vic.gov.au.
For more information about how to make an information request under the FOI Act, please visit the department’s website (Freedom of Information at DJCS).
For more information about the handling of personal information by the department you may also contact:
