Privacy statement

The Department of Justice and Community Safety values and is committed to protecting your privacy. We handle your personal information in accordance with applicable legislation, including the:

This privacy statement applies to information collected by the Quarantine Fee Invoicing team, including through the Quarantine Fee Customer Portal and Quarantine Fee Invoicing team customer support services.

How we collect information

When you visit this website, there are 3 main ways that we may collect information from you:

  1. Requests to provide personal information

  2. We may collect personal information that you choose to give us, or which may be required to access our services or legislative requirement. This includes information collected via online forms and tools for uploading documentation in support of a fee waiver application or payment plan application.

    In most circumstances, you will know if we are collecting personal information from you because you will be asked to provide it. For example, if you submit a form to contact us through this website, we will ask you to provide your name and email address.

    The information you provide by completing a form on this website is stored securely in the department’s record management system or another appropriate database.

  3. Automatic collection by software vendor

  4. Some personal information is automatically collected in our web server log files when you visit this portal, such as times and dates of logging in.

Use and disclosure of personal information

We will not use or disclose any personal information that we collect through this website unless the use or disclosure is:

Security of personal information

Under the PDP Act, we have a responsibility to protect your personal information.

We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification, or disclosure. Access to systems, applications, and the information that we collect is limited to authorised staff members only.

Access and correction

You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us via the details below.

In some cases, requests for access or correction will be handled in accordance with the Freedom of Information Act 1982 (Vic).

Contact us

For more information about the handling of personal information by the department please contact: