Version date: October 2024
The Department of Justice and Community Safety (DJCS) ABN provides individuals and its partners with the ability to access information and process certain transactions online through the Victorian Quarantine Fee Portal website (www.cqvpayments.coronavirus.vic.gov.au) ('the Portal'). Access to and use of Portal is subject to these Terms and Conditions.
By registering an account on or using the Portal, you will be deemed to have accepted and agreed to be bound by these Terms and Conditions as updated from time to time. If you do not agree to these Terms and Conditions, or any changes to them, do not register on or use the Portal.
These Terms and Conditions apply to:
each being referred to as 'you' or 'your' in these Terms and Conditions.
In accessing and using the Portal, you warrant:
Services available through the Portal may be subject to additional terms and conditions, disclaimers or notices displayed on the Portal from time to time. You agree to read and comply with any such additional terms and conditions, disclaimers or notices presented to you on the Portal. By accessing or using any service on the Portal, you will be deemed to have accepted and to agree to be bound by any additional terms and conditions, disclaimers or notices which apply to that service.
If you are, or the entity you represent is, party to a contract or agreement with DJCS that authorises or requires transactions with DJCS to be processed online, any terms and conditions of that agreement that apply to the online transactions will apply to your use of the Portal and you agree to comply with those terms and conditions.
You agree:
DJCS is entitled to assume that all transactions using your Authentication Details are undertaken by you (unless you have told DJCS that your Authentication has been compromised).
While DJCS will take all reasonable precautions to ensure that the Portal is secure, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, DJCS cannot ensure the security of any information you transmit to or from the Portal, and you do so at your own risk.
While DJCS has used reasonable endeavours to ensure that the site is virus free, DJCS denies liability (to the maximum extent allowed by law) for any virus-related damage or loss resulting from your interactions with the site.
You acknowledge and agree that DJCS may:
Your access to the Portal depends on telecommunications and internet service providers and other external factors and DJCS does not guarantee the availability of the Portal at all times or at any specific times. Notices regarding planned system outages will be made available on the Portal website.
In using the Portal, you agree to:
You agree to pay the fees in $AUD associated with the transactions you perform using the Portal. Payment instructions submitted before the cut-off time for a banking business day will be processed on the same day, and payment instructions submitted after the cut-off time for a banking business day may be processed on the next business day following the payment instruction.
You are responsible for ensuring that any payments you make by credit card are made only using a valid credit card for which you have authority to use, and that your stored credit card details remain current. If you pay by debit or credit card, you are responsible for ensuring you have sufficient funds in your account for the payment.
If any payment instruction you make on the Portal is not successful for any reason, DJCS may not record or may reverse the relevant transaction. DJCS will not be liable to you or any other person for any claim, loss, liability, damages or expense suffered or incurred as result.
By setting up a the Portal account, you agree that DJCS may communicate with you by email or SMS alerts, when required by DJCS. It is your responsibility to ensure that your registered email address and mobile phone number remain current. You can update these details on the Portal.
You agree to provide true and correct information through the Portal and you declare that all information you provide is true and correct. Providing false and/or misleading information or documents can result in you being fined or imprisoned. Any authority or approval, given as a result of you providing such information/documents, may have no effect.
It is your responsibility to verify that all transaction details are correct before you complete the transaction. DJCS will not be liable to you or any other person for any claim, loss, liability, damages or expense suffered or incurred as a result of the inaccuracy or incompleteness of any information provided by you or for any action taken by DJCS in reliance on that information. DJCS is not responsible for any failure in relation to payments made to you where you do not provide correct bank account details.
Except as required by law, DJCS gives no express or implied warranties or guarantees, and makes no representations, in relation to use of the Portal. In particular, DJCS does not warrant or represent:
If any legislation implies or applies in these Terms of Conditions any condition, warranty or guarantee, and that legislation avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of or liability under the condition, warranty or guarantee, the condition, warranty or guarantee is deemed to be included in these Terms and Conditions. However, to the extent permitted by law, DJCS’ liability for failure to comply with any such condition, warranty or guarantee is limited (at DJCS’ option, and as determined by it) to the supplying of the services again or the payment of the cost of having the services supplied again (as determined by DJCS).
Except as specified in this section, to the extent permitted by law, under no circumstances will DJCS be liable to you or any other person for any claim, loss, liability, damages or expense whatsoever (including any consequential, indirect or incidental damages) suffered or incurred under or in connection with these Terms and Conditions or any access to or use of the Portal, regardless of how they arise (whether by negligence or otherwise).
You indemnify DJCS in relation to all loss and damage which is suffered (including but not limited to indirect or consequential loss) by DJCS as a direct or indirect result of you acting inconsistently with or breaching any part of these Terms and Conditions.
These Terms and Conditions are intended to be legally binding on the parties and are governed by the laws of the State of Victoria, Australia. The parties submit to the jurisdiction of the courts of Victoria.
Copyright in the material on the Portal is owned by DJCS or its licensors.
You may download information from the Portal and print out that information, but only for your own private use or internal business operations. Otherwise, except as permitted by the Copyright Act 1968 (Cth), no part of the Portal may be reproduced, copied, published, framed, or transmitted in any form or by any means without the prior written consent of DJCS.
Personal information DJCS collects from you through the Portal will be used and may be disclosed for the purpose of the transaction you are conducting, and may also be used or disclosed as authorised or required by the Privacy and Data Protection Act 2014 and Public Health and Wellbeing Act 2008. To review our privacy policy, please visit: https://cqvpayments.coronavirus.vic.gov.au/Privacy/Policy
DJCS may amend these Terms and Conditions from time to time by posting the amended version on the Portal. Subsequent or continuing access or use of the Portal will constitute acceptance of any changes.
If any part of these Terms and Conditions is or becomes void, it will not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and have an effect as close as possible to the effect of the void part.
We are working towards compliance with Level A and Level AA checkpoints of the W3C Web Content Accessibility Guidelines. We welcome any feedback you might like to give us especially where you feel we are not compliant or could provide better accessibility.
If you would like us to send you a printed copy of any document on this site, please contact us to request it from the Quarantine fee Invoicing team by email to enquiries@cqvpayments.coronavirus.vic.gov.au.
